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| How to Renew / Replace |
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| For Lost / Stolen Cards |
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| 1. | Report your lost/stolen BPI Express Cash Card to 89-100 immediately. |
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| 2. | Claim reimbursements for unused value after 90 days via issuance of Manager's Check or issuance of a new card. |
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| For Expired Cards |
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| 1. | Renew your card by calling 89-100 or by visiting the branch where you purchased your card.
(a fee of P100 will be charged every month after the 121st day of card's expiry) |
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| For Damaged Cards |
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| 1. | Report and surrender your damaged BPI Express Cash Card to 89-100 or at the branch where you purchased your card. |
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| 2. | Replacement card* can be claimed 5 days from BPI's receipt of request. (*BPI will replace your card for FREE, provided that the card has still its full original value and has never been used. Otherwise, BPI shall issue a replacement card with value equal to the remaining balance of damaged card less the replacement fee.) |
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