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	FAQs
	1.	How can I reload my BPI Express Cash Card?
		·	Reload real-time through the following:
			à	Express Online (www.bpiexpressonline.com)* You may even avail of its Scheduled Reloading feature
			à	Express Phone (89-100)*
			à	BPI/BFB ATMs nationwide (choose “special services” option)
		*enrollment in Check-Free Payments required.
	2.	How much can I load/ reload to my BPI Express Cash Card?
		·	Reload any amount up to a maximum of P10,000
	3.	Can I put the Express Cash card in the name of another person?
		·	Yes, card can be either in the name of the purchaser or beneficiary
	4.	How can I verify my card balance?
		·	Inquire your balance through:
			à	BPI Express Online (enrollment in Check-Free Payment required)
			à	BPI / BPI Family ATMs
			à	BPI Express Phone
	5.	What should I do if my BPI Express Cash card gets damaged?
		·	Surrender your damaged card at any BPI of BPI Family Bank branch (Greater Metro Manila only).
		·	Fill up a replacement form.
		·	Pay the lost replacement fee of P100*.
		*Cards with no previous transactions and still has a full value will not be charged P100.
	6.	What should I do if my BPI Express Cash card gets lost or stolen?
		·	Just call Express Phone 89-100 and press the “5” key to report your lost card.
	7.	Will I receive a statement of account for my BPI Express Cash card?
		·	No, since you have no bills to settle. However, you can get your transaction details via the ff:
			à	Express Online if card is enrolled
			à	Mini statement reflecting cardholder’s last five (5) transactions or any BPI/BFB ATMs nationwide