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| Frequently Asked Questions
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| 1.
| How do I get my free items once my card is approved?
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| You will get a coupon inside your card carrier once your card is delivered to you. The coupon contains free P200 fuel and information on the free towing service and roadside assistance. Present your P200 free fuel at any accredited Petron station to get your free fuel.
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| 2.
| How and when will my 3% fuel rebates be credited to my Petron-BPI MasterCard account?
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| All fuel transactions made at accredited Petron stations will have a 3% rebate. The rebates will be reflected as deductions to your total billings in your Statement of Account (SOA). Rebates on fuel purchases of the current month will be reflected in your succeeding month's SOA.
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| 3.
| What is the 24-hour price shield?
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| The 24-hour price shield is a feature exclusively given to Petron-BPI MasterCard customers. The 24-hour price shield provides cardholders the benefit of paying the old fuel prices within 24 hours from the time a fuel price increase has been announced by Petron.
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| Petron-BPI MasterCard customers can claim their 24-hour price shield coupon at any accredited Petron station. Furthermore, Petron will replenish the 24-hour price shield after each use. Just present your Petron-BPI MasterCard to the Petron station personnel at any accredited Petron station to claim your 24-hour price shield coupon.
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| 4.
| Who is the contractor for the towing and roadside assistance? What are their contact numbers? What are the coverage areas?
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| CONTRACTOR
| CONTACT NUMBER
| | GEOGRAPHICAL COVERAGE
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| IBERO ASISTENCIA
| (632) 817-9605 -
(for provincial calls, make a "collect call" to the same number)
| | 25 km from place of residence, for towing zero km. Provides services in the following regions:
NCR, Cordillera Autonomous Region (Benguet), Region 1 (Pangasinan), Region III (Bataan, Bulacan, Nueva Ecija, Pampanga, Tarlac), Region IV (Batangas, Cavite, Laguna, Rizal), Region VI (Iloilo City, Bacolod City) and Region VII (Cebu).
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| NOTE:
| There is an existing one (1) car per cardholder policy. The car which is registered with Ibero Asistencia is the only one that can avail of this privilege.
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| 5.
| What is the special rate on Motor Vehicle Insurance feature of the Petron-BPI MasterCard?
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| With the help of Standard Insurance Co., Inc., the Petron-BPI MasterCard protects you and your vehicle from untimely incidents through the vehicle insurance feature. You can avail of the Comprehensive Car Insurance at 0% installment for 12-month term via your Special Installment Plan (SIP).
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| You can contact Standard Insurance Co., Inc. at 845-1111 or visit their website at www.standard-insurance.com.
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| 6.
| I am an existing BPI Express Credit/BPI MasterCard cardholder, can I avail of the Petron-BPI MasterCard?
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| Yes, any BPI Credit Card customer in good standing may request for a linked Petron-BPI MasterCard. Simply submit a letter of request and fax it to 898-9499 attention: Petron-BPI MasterCard, Cardholder Services Department.
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| 7.
| I am an existing BPI Express Credit/BPI MasterCard cardholder, can I convert my cards to a Petron-BPI MasterCard?
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| Yes, any BPI Credit Card customer in good standing may request for a conversion of their existing cards to a Petron-BPI MasterCard. You can also request to link your Petron-BPI MasterCard to other BPI Credit Cards. Simply submit a letter of request and fax it to 898-9499 attention: Petron-BPI MasterCard, Cardholder Services Department.
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