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| Frequently Asked Questions |
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| 1. | Do ATMs accept the shape of BPI Edge? |
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| Yes. BPI Edge is accepted by ATMs for cash advance transactions and prepaid mobile phone loading. Mini-Edge however, cannot be used for cash advance transactions. |
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| 2. | Do BPI Edge cardholders earn Frequent User points? |
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| Yes, every P50 purchase earns you one (1) Frequent User Point. |
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| 3. | How can one reload a prepaid mobile phone? |
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| There are two ways of reloading a prepaid mobile phone subscriber: |
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| » | Via BPI ATM |
| | | The customer must have a PIN encoded on his credit card. This is the same PIN used for cash advance. There is no pre-enrollment required. The customer simply keys-in the mobile phone number. |
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| » | Via SMS |
| | | The cardholder must enroll a mobile phone number using the enrollment form available at BPI branches and Express Banking Centers. Once enrolled, reloading this number is simply a text away. Temporarily, only one mobile phone number is allowed per card. |
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| 4. | Are BPI Mini-Edge cardholders required to carry the regular BPI Edge? |
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| BPI Mini-Edge cardholder is not required to carry both cards. However, the regular BPI Edge is needed to do the following types of transactions: |
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| a. | Cash advance and prepaid mobile phone loading at ATMs |
| b. | Voice authorization or manual imprint |
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