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| Customer Service |
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| For inquiries or concerns about our insurance products: |
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| Life Insurance: |
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| - | Call 89-100 (Metro Manila) and 1800-188-89100 (outside M.M.; toll-free) on a 24/7 basis for your life insurance billing and payment inquiries – simply press option "7". |
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| - | For further inquiries or concerns related to your account, call us at 888-LIFE (5433; within M.M) or 1800-10-888-LIFE (outside M.M.) or e-mail us at customerservice@ayalalife.com.ph. |
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| - | By simply submitting to us your updated contact information, you will be regularly reminded of your premiums due and receive acknowledgement of payments made via text messages. |
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| *For change of address/ contact information and reinstatement requirements, please click here |
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| Motor and/or Fire Insurance: |
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| - | Call us at 840-9000 (option 3) or 840-9111 or e-mail us at
bbicustomerservice@bpi.com.ph. |
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| - | Text us at "BPIMS (space) REG (space) policy number (space) full name" to 09178910000 (for Globe) or 09188910000 (for Smart) to register your mobile number. Ex. BPIMS REG PC123456 Juan dela Cruz. After registration, you may text us your inquiries at "BPIMS (space) policy number (space) full name (space) message" and send to 09178910000 or 09188910000. |
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| Or fill out and submit this form, and a Customer Service Representative shall contact you soonest. |
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Financial Products of BPI/MS and Ayala Life are not insured by the Philippine Deposit Insurance Corporation
and are not guaranteed by the Bank of the Philippine Islands. |
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